Last Updated: 22 October 2026
At Heart of Home, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or misrepresented product, please contact us so we can assist you.
Return and Exchange Eligibility
You may request a return or exchange within 7 days of receiving your order, subject to the conditions below and applicable consumer protection laws.
To be eligible:
- The product must be unused and in its original condition.
- Original packaging, tags, and accessories should be included, where applicable.
- You must provide your order number and a description of the issue.
- Photos or an unboxing video may be requested to help verify damage, defects, or incorrect items.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please share your order number, a description of the issue, and clear photographs or a video showing the product and its packaging.
After reviewing your request, we will communicate the available resolution, which may include a replacement, exchange, or refund, as applicable.
Products Not Eligible for Change-of-Mind Returns
The following products may not be eligible for return or exchange simply because you changed your mind:
- Personalized or custom-made products, including items embroidered with a name, initials, or logo.
- Products that have been used, washed, altered, or damaged after delivery.
- Products purchased during clearance or final-sale promotions, where clearly stated before purchase.
These exclusions do not limit your rights regarding defective, damaged, incorrect, or misrepresented products under applicable law.
Refunds
Approved refunds will generally be processed to the original payment method, unless another method is agreed upon or required by law.
Refund processing may take 7–10 business days after the returned product has been received and inspected. The time taken for the refund to appear in your account may depend on your bank or payment provider.
Shipping charges will be handled according to the circumstances of the return and applicable law.
Exchanges
Exchanges are subject to product availability.
If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative or refund, as applicable.
Return Shipping
For products returned due to damage, defects, or an incorrect item, Heart of Home will arrange or reimburse reasonable return shipping costs as applicable.
For other approved returns, return shipping charges will be communicated during the return approval process, subject to applicable law.
Order Cancellation
You may request cancellation before your order has been dispatched by contacting us.
Once an order has been dispatched, cancellation may no longer be possible. Please contact us for assistance.
How to Request a Return or Exchange
Email us at Infe@heartofhome.com with the subject line “Return or Exchange Request”.
Include your order number, product details, reason for the request, and supporting photos or videos, if applicable.
Our team will review your request and provide the next steps.
Contact Us
Business Name: Heart of Home
Location: North Delhi, India
Phone: +91 xxxxxxxxxx, +91 xxxxxxxxxx
Email: Infe@heartofhome.com